My package is lost
Help center Orders and tracking
If your tracking hasn't moved for 15 days after it shipped, email me and a new one gets printed and sent to you.
Before that point, give it a little time. Carriers sometimes go quiet and then the box shows up with a pile of scans at once.
What to do:
- Check your tracking link from the shipping email.
- Past that point with no movement? Email me at support@baskingclub.com.
- A new one gets printed and heads your way.
If tracking says delivered but it isn't there, that's a different problem: see it says delivered but I don't have it.
Still stuck? Email support@baskingclub.com.