It says delivered but I don't have it
Help center Orders and tracking
Carriers sometimes mark a package delivered a little early, so it may still turn up. While you wait, check these:
- Your mailbox, porch, back door and any side entrance
- Behind bushes, planters or anything near the door
- With neighbors, in case it went to the wrong house
- Your building's front desk or mail room, if you have one
- Anyone else at home who might have grabbed it
Small soft packages hide better than a leopard gecko in a fresh hide box.
Still missing after all that? Email me at support@baskingclub.com with your order number and I'll help you sort it out.
Still stuck? Email support@baskingclub.com.