It says delivered but I don't have it

Help center Orders and tracking

Carriers sometimes mark a package delivered a little early, so it may still turn up. While you wait, check these:

  • Your mailbox, porch, back door and any side entrance
  • Behind bushes, planters or anything near the door
  • With neighbors, in case it went to the wrong house
  • Your building's front desk or mail room, if you have one
  • Anyone else at home who might have grabbed it

Small soft packages hide better than a leopard gecko in a fresh hide box.

Still missing after all that? Email me at support@baskingclub.com with your order number and I'll help you sort it out.

Still stuck? Email support@baskingclub.com.