How do I contact you?

Email me at support@baskingclub.com. Email is the only way to reach me, and it goes straight to me.

When I answer: Monday through Friday, 8am to 6pm Eastern, typically within 24 hours, sometimes 48 if the shop got busy.

To get the fastest answer, include:

• Your order number, if it's about an order
• A photo, if something's wrong with a shirt

I'm Alex. I keep a leopard gecko named Stewie and I make Basking Club. That's the whole company. So when you write in, a fellow keeper reads it.

For order changes, cancels and size swaps, the order portal is quicker than waiting on me.